Choosing the Good Hotel

Choosing the right hotel isn’t such an easy task, especially for those demanding customers. The ratings can be somewhat misleading. For example a Five Star hotel in the US could be different then one in Europe and a 3 star hotel in Bandung might not have a rating at all in Malaysia.


The ratings are usually based on facilities that a hotel have. But it would not necessarily represent the quality of service since service is a hard thing to standardize. We can not also say whether it is good or bad.

What we can do is to see the benchmark which is already known hotels or hotel networks and what they have in common. Here are some suggestions:


Good First Impression

When you step in a hotel, the bell boy or the supervisor will welcome you in. You go to the reservation desk and they give you a warm smile. If their still busy with a customer they politely ask you to ask for a moment and not leaving you standing there like a confused person.

At some hotels they give a welcome drink. With the database of customer they have, they know your favorite drink.


Good Staff will overcome the lack of facility.

In some cases where the facilities of the hotel are not complete, the service from the staff will pretty much close the gap. To make the staff serve well is not easy, it is an effort to motivate the employees with a good reward system.


Ask for Feedback

If you encourage your customers to give verbal or written feedback in a form of a questionnaire, as a hotel owner you are able to make a statistical analysis on what ‘component’ of your service that still needs improvement. It will overall make you allocate your budget efficiently.


So when you go visit bandung or other places choose the good hotel.




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